1. Introduction

This document outlines the Guarantee and After-Sales Services provided by F. BINSABBAR to ensure the long-lasting quality and satisfaction of our jewelry. By purchasing a F. BINSABBAR piece, you agree to the terms and conditions set forth below.

2. F. BINSABBAR Guarantee

2.1 Guarantee Coverage

F. BINSABBAR jewelry pieces are crafted by highly skilled artisans to meet the highest standards of quality and excellence. Each piece is marked with a unique serial number and accompanied by a certified certificate that includes the purchase date. This guarantees the authenticity and exclusivity of your purchase.

F. BINSABBAR guarantees all jewelry against defects in manufacturing and materials. If such defects are found, F. BINSABBAR will repair or replace the item in accordance with the terms of this Guarantee.

2.2 Exclusions

The F. BINSABBAR Guarantee does not cover:

Normal Wear and Tear: Damage resulting from the natural aging process or regular wear.

Abusive Use or Handling: Damage due to improper use, negligence, or mishandling.

Loss, Theft, Fire, or Accidents: Incidents beyond F. BINSABBAR’s control, including but not limited to loss, theft, fire, or accidental damage.

Regular Care or Cleaning: Maintenance tasks, such as cleaning or polishing, which are part of routine care.

Unauthorized Services: Any repairs, modifications, or services performed by individuals other than F. BINSABBAR’s authorized artisans.

2.3 Making a Guarantee Claim

To make a claim under this Guarantee, please contact F. BINSABBAR at concierge@fbinsabbar.com within the Guarantee period. You will be provided with instructions on how to proceed with your claim.

3. F. BINSABBAR After-Sales Services

3.1 Refurbishing

Precious metals may lose their luster due to environmental factors such as temperature changes or surface contact. F. BINSABBAR offers a refurbishing service to restore the original shine and appearance of your jewelry. This service includes:

Polishing: Our artisans will polish the surface of your jewelry, removing a very thin layer of metal along with any scratches or marks. This process will revive the piece’s original sparkle.

Note: Excessive polishing can reduce the thickness of the metal, potentially affecting the durability of the piece. We recommend limiting the number of polishing services to a few times over the life of the jewelry.

3.2 Repair

In the event of damage or loss of gemstones, F. BINSABBAR offers a repair service to restore your jewelry to its original condition. Our skilled artisans are equipped to handle:

Damage Repair: Fixing any structural damage to the jewelry.

Gemstone Replacement: Replacing lost or damaged gemstones with identical or similar stones, ensuring that the piece retains its original beauty.

3.3 Special Requests

F. BINSABBAR understands that each piece of jewelry may hold special significance. If you have any unique requests or require custom services, please contact us at concierge@fbinsabbar.com. Our team will work with you to accommodate your needs and ensure a tailored experience.

4. Legal Information

4.1 Limitation of Liability

To the fullest extent permitted by law, F. BINSABBAR shall not be liable for any indirect, incidental, special, or consequential damages arising from or in connection with the use of our products or services, including but not limited to loss of profits, data, or other intangibles.

4.2 Intellectual Property Rights

Trademarks: All trademarks, service marks, and trade names (collectively the "Marks") displayed on F. BINSABBAR’s website and products are proprietary to F. BINSABBAR or their respective owners. Unauthorized use of any Marks is strictly prohibited.

Copyright: All content on F. BINSABBAR’s website and associated materials, including text, graphics, logos, images, and software, are the property of F. BINSABBAR and are protected by international copyright laws. Unauthorized use of our content is strictly prohibited.

4.3 Governing Law and Jurisdiction

This Guarantee and After-Sales Services Policy is governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising out of or in connection with this document shall be resolved exclusively in the courts of Saudi Arabia.

4.4 Amendments

F. BINSABBAR reserves the right to amend this Guarantee and After-Sales Services Policy at any time. Any changes will be effective immediately upon posting on our website or through other communication channels. Your continued use of our services following such changes constitutes your acceptance of the new terms.

4.5 Contact Us

For any inquiries regarding this Guarantee and After-Sales Services Policy, please contact F. BINSABBAR at concierge@fbinsabbar.com. Our team is here to assist you with all your needs.